We aim to keep all our customers happy, if you have any queries please don’t hesitate to contact us for help or advice ;
jrtoolsuk@yahoo.co.uk
You can also send a message via eBay
Returns are accepted up to 30 days after purchase all items must be returned for a refund.
Orders before 14:00 are dispatched the same working day where possible and orders placed after 14:00 are dispatched the next working day. Orders placed over the weekend are dispatched on the following Monday.
Please remember delivery times are estimates and are not guaranteed.
Unfortunately we do not dispatch orders on bank holidays. Please note Saturday does not count as a working day.
Returns/Refund Policy
We have a 30 return/cancellation policy on all items. All items reported as not received must be reported to ourselves within 14 working days from dispatch date.
Unwanted Items
If you change your mind or the item is not suitable, you are welcome to cancel the order and return it for a full refund or exhange (whichever YOU prefer) within 30 days from receipt. Our refund will cover the cost of the full original payment, including any original postage, but you are responsible for any return postage and packaging costs.
If you need to return an item, please Contact Us with details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
For All Returns
Please include a short note in all returns with the following information included:
1. Your name, address and telephone number so that we can identify who the parcel is from.
2. The reason for the return. For example: Unwanted item, does not fiot, faulty etc...
3. The action you wish us to take. For example: Full refund, replacement etc...
4. Items must be returned in the original packaging.
Please send all returns to :
J R Carruthers
Unit E1 Park Road South Industrial Estate
Consett
County Durham
DH8 5PY
If in any doubt you can contact us using the details below or by using the contact us page.
Email: jrtoolsuk@yahoo.co.uk
All items must be returned for a refund.